FRAUDscoop

Unpaid Toll Notice

Receipt of an Unpaid Toll Notice may mean one or more of the following:

There is inaccurate license plate information on your SunPass account;

The transponder is mounted incorrectly, or not mounted, which results in your transponder functioning intermittently and causing toll violations; or

The batteries in the transponder need to be replaced.

Florida State Law (Statute 316.1001) requires payment of prescribed tolls for the usage of toll facilities. Failure to comply with this statute may result in the assessment of a $100 or more civil penalty, three points assessed against your driver’s license, assessment of court costs, and suspension of your vehicle registration and/or suspension of your driver’s license.

To resolve this matter, you must contact a Violations Representative at 1-888-865-5352, option #5, by the due date printed on the document. When you call, please have available your Personal Identification Number (PIN), transponder number, violation document and vehicle tag number to update your account information.

The Department has the authority to issue a Uniform Traffic Citation also called a ticket for each unpaid toll transaction listed on the violation document per section 316.1001, Florida Statutes, if this matter is not resolved by the due date printed on the document.

Keeping vehicle information updated will often prevent issuance of a violation because it allows us to recognize you as a SunPass customer but is not a guarantee. It remains the customer’s responsibility to follow the guidelines of proper transponder mounting, maintenance and usage.

Violation Warning Letter

Receipt of a Violation Warning Letter indicates one of the following:

You are using an INVALID SunPass transponder while driving through FDOT SunPass lanes. Use of an invalid SunPass transponder results in non-payment of tolls, which is a violation of 316.1001, Florida Statutes.

Our records show you have a Pay by Plate account for the elevated Lee Roy Selmon Crosstown Expressway. Your Pay by Plate account can only be used on the Lee Roy Selmon Crosstown Expressway. Using a SunPass lane on any other roadway in the State of Florida without a transponder will cause a violation per Florida Statute 316.1001.

Florida State Law (Statute 316.1001) requires payment of prescribed tolls for the usage of toll facilities. Failure to comply with this statute may result in the assessment of a $100 or more civil penalty, three points assessed against your driver’s license, assessment of court costs, and suspension of your vehicle registration and/or suspension of your driver’s license

To resolve this matter, you must contact a Violations Representative at 1-888-865-5352, option #5, by the due date printed on the document,. All unpaid tolls must be paid in full. If you wish to use SunPass lanes, throughout Florida, please open a SunPass account. When you call, please have available your Personal Identification Number (PIN), violation document and vehicle tag number.

The Department has the authority to issue a Uniform Traffic Citation also called a ticket for each unpaid toll transaction listed on the violation document per section 316.1001, Florida Statutes, if this matter is not resolved by the due date printed on the document.

Keeping vehicle information updated will often prevent issuance of a violation because it allows us to recognize you as a SunPass customer, but is not a guarantee. It remains the customer’s responsibility to follow the guidelines of proper transponder mounting, maintenance and usage.

Uniform Traffic Citation also called a tickets

If you are issued a Uniform Traffic Citation also called a ticket (UTC), you must contact a Violations Representative within 30 days from the date of issuance to have the toll deducted from your prepaid account and account information updated.

When you call, please have the following available: violation document, Personal Identification Number (PIN), transponder number, and vehicle tag number.

If you do not reply to the notice within 30 days from the date of issuance, the citation also called a ticket will go to the Clerk of the Court in the county where the citation also called a ticket was issued.

Your options are:

A. Pay the fine

B. Contest the citation also called a ticket with the courts

A. Pay The Fine

Make the check or money order payable to Clerk of County Court. Mail the citation also called a ticket and your payment to the Court address indicated on the citation also called a ticket. The civil penalty will range from $70.50 to $154.50 depending on the county where the incident occurred. By selecting this option, POINTS WILL BE ASSESSED on your driver’s license record.

If you do not meet the “Must Comply Date” on the citation also called a ticket, your driver’s license will be suspended and you will not be able to renew your vehicle registration.

B. Contest The Citation also called a ticket

You must reply within 75 days after the issue date on the citation also called a ticket and request a court hearing to plead “not guilty.” Sign, date and send the original citation also called a ticket to the Clerk of County Court at the address located on the top right-hand side of the citation also called a ticket.

The court will schedule a hearing date and notify you. If the County Judge/Traffic Hearing Officer determines that you have committed the offense, the Judge/Hearing Officer may impose a penalty not to exceed $500.00, and points will be assessed, as applicable. If the Judge/Hearing Officer determines that no infraction has been committed, no cost or penalties shall be imposed.

If you do not appear at the time specified by the court, your driver’s license will be suspended and you will not be able to renew your vehicle registration until the issue is resolved satisfactorily.

If you received an E-Pass/O-Pass or MDX violation and are a SunPass Customer

While we make every effort to avoid issuing any violations to SunPass customers with valid and current account information, some roads that are not owned and operated by FDOT have their own violation enforcement system. If you receive a violation notice from the Orlando Expressway Authority or Miami-Dade Expressway Authority, you must contact a Violations Specialist at 1-888-865-5352, option #5, to submit a dismissal request on your behalf.

For questions regarding SunPass violations, please call 1-888-865-5352, Monday - Friday, 8 a.m. - 7 p.m.