FRAUDscoop

Do we really need these transponders????

I have had two separate issues with Sunpass in the past year and both times it was due to issues with their equipment and not my transponder. I spent about a month each time trying to resolve the issues with Sunpass. One issue, my account kept dropping to zero so my bank account was replenishing 3 times a week for $30 each with the usage of only about $15 a week in toll. Second issue, transponder would not beep, replaced the batteries, ultimately was told to buy a new transponder. When I did so and the new one didn’t work either–then they admitted they were having an equipment malfunction. My advice, pay attention to your sunpass account and your account you charge your replenishment to, and document any correspondence or emails you send and receive from Sunpass. I have and should any violations appear later down the road from a past issue–I have that for backup.